The purchase process is simple. Just follow these steps:
View products that interest you. Click on the article and evaluate the images and corresponding information, such as description, size, price and quantity. Choose your products.
Confirm
Add product to cart. Then you can choose to continue to buy or process your order. Registration is not required.
Select one of the following payment methods: Paypal, ATM or Bank transfer.
Confirm your order.
You will receive a confirmation email of your order.
Yes. You can delete unwanted items from your shopping cart before processing your order.
No. You can finalize your order without registering on the website, choosing the option “buy without creating an account”.
Currently, "CAPSULA" offers the following payment methods: Multibanco, MbWay and Paypal.
All orders are placed in Euro (€), with payment processed in that currency.
Please note that if your bank account is in a different currency, the exchange rate used to debit your account will be automatically determined by your Bank / PayPal and not by CAPSULA.
Yes. You can buy with total peace of mind, as this website assumes a commitment of responsibility towards its visitors, protecting your personal data based on the encryption of data transmission through a secure HTTP, ensuring the security of your purchases and your data.
When an article is unavailable, we will try to make it available again as soon as possible. If you wish, please send an email to: shop@capsulaorganicbrand.com indicating the reference, color and size you want.
As soon as it is available we will contact you.
If there is no available stock or replacement prospect, the item will be removed from the website.
Yes. Each time you enter a valid tax identification number (NIF), you will receive your invoice with this data. If you have not placed a NIF in your account or provided a wrong NIF, we will automatically issue an invoice to an Undifferentiated Customer, as provided by law.
Currently, "CAPSULA" makes shipments to European Union.
Shipping costs by destination are:
Mainland Portugal: €6.50
Portugal islands: 15€
Europe I (Germany, Belgium, Denmark, France, Italy, Luxembourg, Netherlands, United Kingdom, Czech Rep., Switzerland) – 12€
Europe II (France (Corsica), Greece, Hungary, Ireland, Latvia, Malta, Sweden) – 23€
When the item is returned for reasons of defect, the return is made free of charge. When the item is returned by withdrawal, shipping costs for the brand are at the customer's expense.
After receiving and analyzing the product, the "CAPSULA" will inform the user of the refund to which he is entitled (if applicable). The refund of the amount paid will be made within 5 working days, using the same payment method used in the purchase, when this is not possible, it will be made by bank transfer to the account you indicate.
Due to the different customs policies and import taxes, "CAPSULA" has no control over possible costs that can be applied when an order arrives in the country of destination, and it is not possible to predict the exact value of these rates.
If you have any questions, you can contact the local customs before placing your order to obtain information about the customs costs and their applicability.
